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Caregiver Quality Assurance™

The Caregiver Quality Assurance™ process is designed to help you recruit and select the very best caregivers and create competitive advantage in your marketplace by promoting your CQA™ Certification. 

The process begins with our unique, home-care-specific Caregiver Pre-employment Assessment.  Then you apply our 9-Step Caregiver Selection Process.  And finally, you use the results of this exceptional selection process to promote your home care company in the marketplace. 

The Caregiver Pre-Employment Assessment System

Many industries are using pre-employment assessments to qualify and quantify critical measures with their most important employees. With non-medical caregivers this technology has been out of reach... until now.

Leading Home Care ...a Tweed Jeffries company has created the most technologically advanced system for pre-employment evaluation of companions, home health aides, and certified nurses aides available today.

The pre-employment assessment system will help you grow your business by:

• Reducing turnover rates and cost per hire

• Reducing workers compensation costs

• Reducing potential liability

• Increasing caregiver productivity and customer satisfaction

• Increasing caregiver morale and job satisfaction

• Increasing effectiveness and efficiency of the hiring process

• Establishing a source of clear competitive advantage

Finally, it will reduce the #1 cause of sleepless nights for CEOs, problems resulting from a poor hiring choice.

How is the process implemented?

A potential caregiver candidate completes an initial pre-interview screening. Next you ask the caregiver to take an online pre-employment assessment. You explain to the caregiver that the assessment does not have correct/incorrect answers; it is simply part of your hiring process and evaluates personality and behavioral traits for a better job fit and better client/caregiver matching.

The caregiver can take the online pre-employment assessments on any Internet connected computer. Many companies use a kiosk in their office, while other companies prefer to e-mail a link to caregivers.

The caregiver completes three different assessments; a contemporary integrity assessment, a cognitive reasoning assessment, and a personality and behavior assessment. At the completion of the assessments, the interviewer is provided with a detailed profile of the applicant. The profile quantifies each measure evaluated by the assessment and compares it to the ideal candidate.

All three assessments also generate behavioral interview questions that aid the interviewer when following up on assessment items of concern. Behavioral interview questions can help anyone become a human resources expert.

Qualified candidates then complete your job application and continue to your standard practice of criminal background checks, drug testing or reference checks. The assessments don't replace these items but can prevent unnecessary cost associated with unacceptable candidates.

After hire, use the personality and behavior profile to match clients to caregivers for improved job satisfaction and customer satisfaction.

How does this process save me money?

Several ways... turnover can never be prevented, but many of our clients have seen a reduction in turnover by 10% to 50% in the first year.

Disqualified candidates won't be subject to background checks or drug testing expenses. While worker compensation costs vary from state-to-state, we know that happier employees tend to have fewer job-related injuries.

Recruitment, selection, and retention combine to create one of the largest expense categories for home care companies today. Having a clearly defined system makes this process more efficient and more effective, reducing the cost per hire.

How does the process make me money?

Having a high-quality selection process will literally pay for itself the first time you get a new word-of-mouth referral. Happy caregivers = happy customers = happy CEO!

Additionally, Leading Home Care has developed a system for clearly differentiating yourself in the marketplace. Our Caregiver Quality Assurance™ seal can be used on marketing materials of any licensee of the caregiver selection system. This logo will clearly define your business as one that is dedicated to caregiver quality, and is using the most advanced technology to create those assurances.

You may use the logo on printed materials as well as on your website and electronic communications. Your website will then be linked to a detailed explanation of the Caregiver Quality Assurance™ program.

Next time you're shaking hands with the family of a potential private pay client, you can do so with confidence that your business can be clearly differentiated from your competitors.

Is support and training offered?

Yes. The companies who have seen the most success implementing this system are the ones who have invested a few hours learning how to use the system to its maximum potential.

Diane West individually works with each company to make sure that the people responsible for the hiring process understand how to use the tools and the profile results effectively.

Jason Tweed is also available to make recommendations to your sales and marketing staff on how to get the most value from the Caregiver Quality Assurance™ logo.

This training and support is included at no charge for licensees.

What is the cost of an annual license?

Annual licenses are based on your current active employees. Rather than charging a per application fee, we base the license cost on the size of your company. This encourages you to use the assessment system with each and every applicant.

Annual licenses allow for unlimited assessments for one year.

The size of your company is based on the average number of caregivers over for pay periods. Annual licenses range from $750-$2025. The annual license minimum applies to agencies of less than 50 employees. The annual license maximum is for larger agencies with more than 135 active caregivers.

Can I purchase individual assessments?

Optionally, assessment may be purchased in blocks of 25 at a rate of $20 per assessment. Generally, an annual license is far more cost effective.

What is the cost to get started?

There is a one-time setup fee of $149.00. This fee covers the cost of setting up your assessment account, initial training, plus you will receive a copy of our Private Duty Caregiver Selection System e-book. This manual provides details on how to use the assessment tool as an integral part of your overall caregiver recruitment, selection, and retention process.

Where can I get more information about the caregiver profiles?

Diane West has created a free Caregiver Assessment Process white paper (PDF download) that gives you more information about each of the criteria evaluated in the assessments as well as an overview of the process.

May I try a demo of the assessments?

You may try free demo of the cognitive reasoning assessment and/or the personality and behavior assessment. Call Diane West at 1-866-209-5101 and ask for a free demo. She will also send you a sample report showing the results from all three assessments with behavioral interview questions included.

I wish I had this tool last year, can I use it to evaluate current employees?

The contemporary integrity assessment can only be used pre-hire. Acquiring integrity assessment data post-hire opens you to potential wrongful termination liability.

However, the personality and cognitive assessments may be administered post-hire, but may not influence your decision to terminate an employee.

How long does it take to see significant results?

You see some results the very first time you use the system, however, the most significant results are seen over the first 6-9 months. This means you will see the big picture effects the Caregiver Selection System and Caregiver Quality Assurance™ program in less than one year.

If you're ready to make smarter hiring decisions, improve staffing efficiency and effectiveness, and differentiate your company in your marketplace it's time to make the call. Call Diane West at 1-866-209-5101 to request your free demo.

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